Terms and Conditions

Rental Equipment Terms & Conditions

By reserving rental equipment with Poppin Party Works, the Customer agrees to the following Terms & Conditions.

1. Reservations & Payment

A reservation is confirmed only after acceptance by Poppin Party Works.
Full payment for all rental equipment is due no later than 15 calendar days prior to the scheduled service or event date.
Reservations with unpaid balances after the payment due date may be canceled and the reserved equipment may be made available to other customers.

2. Cancellation & Refund Policy

Cancellations made 7 or more calendar days prior to the scheduled service date are eligible for a 100% refund of all payments received.
Cancellations made less than 7 calendar days before the scheduled service date will result in forfeiture of the deposit. Any remaining balance paid, if applicable, will be refunded.
No refunds will be issued after equipment has been delivered, setup has begun, or the scheduled rental period has started.

3. Weather Policy

Light rain or unfavorable weather does not automatically qualify for cancellation or refund.
If severe weather creates unsafe operating conditions, Poppin Party Works may, at its sole discretion, postpone or reschedule the rental based on equipment availability.
Refunds due to weather are subject to the cancellation policy above unless otherwise agreed upon in writing.

4. Delivery & Pickup

The Customer shall provide safe and unobstructed access to the delivery location.
An individual at least 18 years of age must be present during delivery and pickup.
Equipment must be available for pickup at the agreed-upon time. Additional fees may apply for delayed pickups caused by the Customer.

5. Customer Responsibilities

The Customer agrees to:

Use all rental equipment only for its intended purpose.
Exercise reasonable care while the equipment is in their possession.
Ensure appropriate adult supervision when equipment is being used.
Not alter, modify, relocate, or sublease the equipment without prior written approval.

6. Damage, Loss & Theft

The Customer is responsible for all rental equipment from the time of delivery until pickup by Poppin Party Works.

The Customer agrees to pay the cost of repair or replacement for any equipment that is damaged, lost, stolen, or destroyed beyond normal wear and tear.

7. Site Requirements

The Customer is responsible for:

Obtaining any required permission from the property owner or venue.
Ensuring the setup area is safe, level, and accessible.
Informing Poppin Party Works of underground sprinkler systems, utilities, septic systems, or any hazards that could affect installation or equipment.

8. Limitation of Liability

The Customer assumes all responsibility for the proper use of rented equipment. Poppin Party Works shall not be liable for injuries, property damage, or losses resulting from misuse, improper supervision, unauthorized modifications, or failure to follow provided instructions.

9. Force Majeure

Neither party shall be liable for delays or failure to perform due to events beyond reasonable control, including but not limited to natural disasters, government restrictions, acts of God, labor disputes, or other unforeseen circumstances.

10. Acceptance

Payment for rental equipment constitutes the Customer's acknowledgment and acceptance of these Terms & Conditions.

Foam Party Service Terms & Conditions

By booking a Foam Party with Poppin Party Works, the Customer agrees to the following Terms & Conditions.

1. Booking & Payment

Full payment is due no later than 15 calendar days prior to the scheduled event date unless otherwise agreed in writing.
Reservations are not guaranteed until payment has been received.
Failure to make payment by the due date may result in cancellation of the reservation.

2. Cancellation Policy

Cancellations made 7 or more calendar days before the scheduled event are eligible for a full refund.
Cancellations made less than 7 calendar days before the scheduled event will result in forfeiture of the deposit. Any remaining balance paid, if applicable, will be refunded.
No refunds will be issued on the day of the event.

3. Event Requirements

The Customer agrees to:

Provide a safe, level, and unobstructed area suitable for the foam party.
Provide access to a standard water source and electrical outlet within a reasonable distance of the setup area.
Ensure the event area is free of hazards, debris, pet waste, and other unsafe conditions.
Obtain any required permission from the property owner or venue before the event.

4. Supervision

The Customer is responsible for ensuring that children are supervised by a responsible adult at all times during the event. Poppin Party Works provides entertainment services and is not responsible for supervising participants.

5. Participant Safety

For the safety of all participants:

Running, pushing, roughhousing, diving, or horseplay in the foam area is discouraged.
Participants should exercise caution when entering and exiting the foam area, as wet surfaces may become slippery.
Customers and participants are expected to follow all instructions provided by Poppin Party Works staff.

6. Property

The Customer is responsible for selecting an appropriate location for the foam party and for removing or protecting any personal property that may be affected by water or foam during normal operation.

7. Weather

Foam parties may be postponed or rescheduled if severe weather or unsafe operating conditions prevent the safe operation of the equipment. Rescheduling is subject to availability.

8. Photography

Unless the Customer requests otherwise in writing before the event, Poppin Party Works may take photographs or videos during the event for promotional purposes. No participant names or personal information will be published without permission.

9. Separate Liability Waiver

The Customer understands that a separate Liability Waiver and Assumption of Risk Agreement must be reviewed and accepted prior to the event. Failure to complete the required waiver may result in cancellation of the event without refund.

10. Acceptance

By completing a reservation with Poppin Party Works, the Customer acknowledges that they have read, understood, and agree to these Terms & Conditions.